# List a thread's support answers

Returns a thread's support answers, one page at a time.

```http
GET https://api.pozy.ai/v1/support/runs
```

- Area: Workspace / Support Assistant
- Auth: Authorization: Bearer pz_live_...

## Query parameters

- `threadId` (string, required)
- `limit` (integer)
- `cursor` (string)

## Example request

```bash
curl -X GET "https://api.pozy.ai/v1/support/runs?threadId=60186572e25ff711298bf12e&limit=20" \
  -H "Authorization: Bearer $POZY_API_KEY"
```

```ts
const res = await fetch("https://api.pozy.ai/v1/support/runs?threadId=60186572e25ff711298bf12e&limit=20", {
  headers: { Authorization: `Bearer ${process.env.POZY_API_KEY}` },
});
const data = await res.json();
if (!res.ok) throw new Error(data?.error ?? `Request failed with status ${res.status}`);
console.log(data);
```

```python
import os
import requests

resp = requests.get(
    "https://api.pozy.ai/v1/support/runs",
    headers={"Authorization": f"Bearer {os.environ['POZY_API_KEY']}"},
    params={
        "threadId": "60186572e25ff711298bf12e",
        "limit": 20,
    },
    timeout=30,
)
resp.raise_for_status()
print(resp.json())
```

## Response 200

- `runs`, array of object, required
  - `runId`, string, required
  - `threadId`, string, required
  - `status`, string, required: One of `queued`, `running`, `completed`, `needs_human`, `failed`
  - `stopReason`, string, required: One of `answered`, `human_review`, `cost_cap`, `deadline`, `max_iterations`, `error`, `expired`. Can be null
  - `question`, string, required: Can be null
  - `answer`, string, required: Can be null
  - `diagnosis`, object, required
    - one of: Support Run Diagnosis
      - `category`, string, required: One of `account_connection`, `content_rejected`, `rate_limited`, `platform_issue`, `pozy_issue`, `billing`, `configuration`, `how_to`, `other`
      - `cause`, string, required: Can be null
      - `fixSteps`, array of string, required
      - `docsLinks`, array of string, required
      - `whoMustAct`, string, required: One of `integrator`, `end_user`, `pozy`, `platform`, `none`
  - `usage`, object, required
    - `inputTokens`, integer, required
    - `outputTokens`, integer, required
    - `cacheReadTokens`, integer, required
    - `cacheWriteTokens`, integer, required
  - `costUsd`, number, required
  - `maxCostUsd`, number, required
  - `createdAt`, string (date-time), required
  - `startedAt`, string (date-time), required: Can be null
  - `finishedAt`, string (date-time), required: Can be null
  - `supportTicket`, object, required: Can be null
    - `openedAt`, string (date-time), required
  - `pollAfterSeconds`, integer
- `nextCursor`, string, required: Can be null

```json
{
  "runs": [
    {
      "runId": "6e3431a916a6bb08fe30481d",
      "threadId": "60186572e25ff711298bf12e",
      "status": "queued",
      "stopReason": "answered",
      "question": "string",
      "answer": "string",
      "diagnosis": {
        "category": "account_connection",
        "cause": "string",
        "fixSteps": [
          "string"
        ],
        "docsLinks": [
          "string"
        ],
        "whoMustAct": "integrator"
      },
      "usage": {
        "inputTokens": 1,
        "outputTokens": 1,
        "cacheReadTokens": 1,
        "cacheWriteTokens": 1
      },
      "costUsd": 12.5,
      "maxCostUsd": 12.5,
      "createdAt": "2026-10-02T09:00:00.000Z",
      "startedAt": "2026-10-02T09:00:00.000Z",
      "finishedAt": "2026-10-02T09:00:00.000Z",
      "supportTicket": {
        "openedAt": "2026-10-02T09:00:00.000Z"
      },
      "pollAfterSeconds": 1
    }
  ],
  "nextCursor": "string"
}
```