# Measure your inbox

Source: https://pozy.ai/help/analytics/inbox-analytics

## Do it in the dashboard

1. Open **Analytics**, then **Inbox**.
2. At the top, pick a date range, a platform, a project or one account. You can also pick a message source, like **Comment to DM** or **Team replies**.
3. Read the top row: **Received**, **Sent**, **Read**, **Conversations**, **Reply rate** and **Median first reply**.
4. Scroll for the charts:
   - **Messages over time** and **By platform** show your volume.
   - **Response time** shows how long people waited for a reply.
   - **When messages happen** is a grid of days and hours. It names your busiest hour.
   - **Where messages come from** shows who or what sent each message.
5. At the bottom, **Top accounts** ranks your accounts by message volume. **Conversations** lists every conversation. Click one for its own breakdown.

## Where messages come from

| Source | Means |
|---|---|
| From contacts | Messages people sent you |
| Team replies | Sent by a person from the Pozy inbox |
| Sent in the app | Sent from the platform's own app |
| Automations, Comment to DM, Sequences, Broadcasts | Sent by one of your automations |
| API | Sent by a tool your developer built |

This tells you how much of your inbox your automations already handle.

## Or ask your AI

> How fast did we answer Instagram DMs last month? Give me our median reply time and our 3 busiest hours.

## Good to know

- **Response time** is the gap between a message you received and the next reply in the same conversation. Messages nobody answered are left out. So check **Reply rate** too.
- Look at the median and the p90 together. The p90 is the wait that 9 out of 10 replies beat. A few slow weekends hide behind a good median.
- The busiest hours help you decide when someone should watch the inbox, and when a [workflow](https://pozy.ai/help/automations/workflows) should answer instead.
- When you filter by source, response times and **Where messages come from** still cover every source.
- An account you disconnected stays in **Top accounts**, so the totals still add up.
- The date range can be up to 365 days.

**Next:** [Track link clicks and watch a post](https://pozy.ai/help/analytics/link-tracking)

**Related:** [One inbox for DMs](https://pozy.ai/help/inbox/dms) · [Comment-to-DM](https://pozy.ai/help/automations/comment-to-dm)