# Conversation starters (ice breakers)

Source: https://pozy.ai/help/automations/conversation-starters

An empty chat box makes people stop. A question like "Where is my order?" or "Do you ship to Canada?" gets them to write.

## What you can set

| Setting | What people see | Where |
|---|---|---|
| **Ice breakers** | Up to 4 questions to tap, 80 characters each | Instagram, Facebook |
| **Greeting** | A short welcome before the first message, up to 160 characters | Facebook |
| **Get Started button** | A button that opens the chat | Facebook |
| **Persistent menu** | A menu always open in the chat, with up to 3 items | Facebook |

## Do it in the dashboard

1. Open **Connections**, then **Accounts**, and click your Instagram or Facebook account (or choose **View details**).
2. Find the **Ice breakers** box and choose **Add question**.
3. Type the question people tap, for example "How do returns work?".
4. Next to it, type a short payload, for example RETURNS. This is a label for the tap. People never see it.
5. Add up to 4 questions and choose **Save**.
6. On a Facebook Page, you can also set the **Greeting**, the **Get Started button** and the **Persistent menu** on the same page.

## Or ask your AI

> Set Instagram ice breakers on my account: "What are your prices?", "Do you ship to Canada?" and "Talk to a person". Make "What are your prices?" start my Pricing workflow.

## Make a tap start a workflow

A question works best when it starts a real answer. Build a [workflow](https://pozy.ai/help/automations/workflows) first and activate it. Then ask your AI to link the question to that workflow. When someone taps it, the workflow begins: it can send your prices, ask a question, or hand the chat to you.

The workflow must be active, on the same account.

## WhatsApp has its own version

WhatsApp also shows tappable questions in an empty chat, plus slash commands and a welcome event. Set them in **WhatsApp**, then **Senders**: open your number and the **Automation** tab. A tapped question arrives as a normal message, so a workflow with **Message received** and that text as the keyword can answer it.

## Good to know

- On Facebook, Meta needs a **Get Started button** before it shows a **Persistent menu**. Set the button first.
- To remove the Get Started button, remove the menu first.
- Choose **Remove** to clear a setting.
- Ice breakers show when someone opens a new chat with you.
- Taps without a workflow are yours to answer in your [inbox](https://pozy.ai/help/inbox/dms).

**Related:** [Comment-to-DM](https://pozy.ai/help/automations/comment-to-dm), [Set up WhatsApp](https://pozy.ai/help/messaging/whatsapp-setup)