# Sequences: follow-ups over days

Source: https://pozy.ai/help/automations/sequences

Think of a welcome series after a sign-up, follow-ups after a lead form, or a reminder before an appointment.

## Where it works

WhatsApp, Instagram, Facebook, X, Bluesky and Slack. Telegram is coming soon.

## Do it in the dashboard

1. Open **Automations**, then **Sequences**, and choose **New sequence**.
2. Give it a **Name**, pick the **Account** it sends from, and write the **First message** if you want.
3. Choose **Create sequence**. It starts as a draft.
4. In **Steps**, choose **Add step**. Set the **Wait** for each step, for example 1 day after the step before.
5. Under **Exit conditions**, keep **Stop when they reply** and **Stop when they unsubscribe** on.
6. Choose **Activate**.
7. Open **Enrollments** and choose **Enroll contacts** to add people.

## Or ask your AI

> Make a WhatsApp sequence for new leads: our welcome template right away, a check-in template after 2 days, and a last reminder after 5 days. Enroll the 12 people tagged "webinar". Show me the steps first.

## Three ways to enroll people

- By hand, with **Enroll contacts**.
- From a [workflow](https://pozy.ai/help/automations/workflows), with an **Enroll in sequence** step. For example, right after someone shares their email.
- By asking your AI, or from your own app when something happens, like a trial starting.

People already in the sequence are skipped.

## The 24-hour rule

Instagram, Facebook and WhatsApp only let you send free text within 24 hours of the person's last message.

- **WhatsApp**: use an approved [template](https://pozy.ai/help/messaging/whatsapp-templates) for every step that may go out later than that. Plain text steps do not reach people who went quiet.
- **Instagram and Facebook**: keep sequences short, or use them right after a chat starts. Later steps stop reaching people who did not write back.

## Good to know

- Only enroll people who wrote to you first or agreed to hear from you. On WhatsApp this is a platform rule.
- Steps are locked while the sequence is active. Pause it to change them.
- **Pause** stops all sends. Everyone keeps their place until you activate it again.
- **Enrollments** shows each person's progress, the next step time, and why they left: **Replied**, **Unsubscribed**, **Removed by hand** or **Send failed**.
- Each message counts toward your messages. Up to 10,000 a month are included in your plan. See [Plans and usage](https://pozy.ai/help/workspace/plans-and-usage).

**Related:** [Broadcasts](https://pozy.ai/help/automations/broadcasts), [Contacts, tags and mentions](https://pozy.ai/help/inbox/contacts)