# Reply to Google and Facebook reviews

Source: https://pozy.ai/help/inbox/reviews

## Do it in the dashboard

1. Connect your Google Business profile or Facebook Page. See [Connect your social accounts](https://pozy.ai/help/connections/social-accounts).
2. Open **Inbox**, then **Reviews**.
3. Open a review and reply.

## Or ask your AI

> Reply to this week's Google reviews. Thank people by name, keep it under 2 sentences, and flag any negative review for me instead of answering it.

## Good to know

- To post updates and offers on your Google profile too, see [Google Business posts](https://pozy.ai/help/commerce/google-business-posts).
- A reply is public. For an unhappy customer, a short public reply and a private follow-up usually work best.

**Next:** [Contacts, tags and mentions](https://pozy.ai/help/inbox/contacts)