# Calls, recordings and AI voice agents

Source: https://pozy.ai/help/messaging/calls-and-voice-agents

## Send incoming calls somewhere

1. Open **Phone**, then **Numbers**, and open your number.
2. Under **Calls**, turn on **Phone calls**.
3. Under **Inbound routing**, pick where calls go:
   - **Phone**: rings a mobile or desk phone. Type the full number with the country code.
   - **SIP**: sends the call to a phone system or a hosted AI voice agent.
   - **WebSocket**: streams the call to an AI voice agent your developer runs.
4. Add what you need:
   - **Voicemail**: takes a message when nobody answers after about 25 seconds. It is on by default.
   - **Business hours**: rings only during your opening hours. Other calls go to voicemail.
   - **IVR menu**: "Press 1 for sales, 2 for support." Each key can go somewhere different.
   - **Blocked callers**: numbers that always get a busy signal.
   - **Recording and transcription**: keep the audio, the text, or both.
5. Choose **Save call settings**.

## Place a call

Open **Phone**, then **Calls**, and choose **Place a call**. Type the number, pick which of your numbers it comes **From**, and choose what happens **When they answer**: connect them to a phone, an agent, or play a short message. The price shows before you dial. **Detect answering machines** can leave a voicemail message instead.

## Recordings and transcripts

The **Calls** page lists every phone and WhatsApp call on your numbers, with its length, cost, recording and transcript. You can search by name, number or words from the transcript. During a live call you can transfer it or **Hang up**.

## AI voice agents

The agent is yours, or one from a voice agent company you pick. Pozy runs the phone side: the number, the line, routing, recordings and call history. The agent runs the conversation.

- **A hosted agent:** set **Inbound routing** to **SIP** and paste the SIP address the agent company gives you.
- **An agent you build:** set it to **WebSocket**. Your developer has the details in the [docs](https://pozy.ai/docs/telephony/ai-voice-agents).

Your business hours, IVR menu and voicemail still work in front of the agent. Write the number the same way on both sides, with the + and the country code. A missing + is the usual reason a call connects and drops at once.

## Or ask your AI

> Send calls to my London number to my mobile, +44 7700 900123, on weekdays from 9:00 to 18:00. Send all other calls to voicemail and turn on transcription.

## What it costs

- **Calls:** from $0.01 a minute, by country. Unanswered, busy and failed calls are free.
- **Recording:** $0.004 a minute. **Transcription:** $0.03 a minute. Both are off until you turn them on.

## Good to know

- A short consent notice plays before a recorded call. Recording laws differ by country and state, and you are responsible for following them.
- Transcripts work in English and Spanish, or set to detect the language.
- Up to 60 outgoing calls an hour across your numbers.
- Recording links expire after a few minutes. Load the call again to play it.
- Numbers do not support emergency calls.
- **Browser calling** lets your team call from your own web app with a headset. It needs a developer. See [browser calling](https://pozy.ai/docs/telephony/browser-calling).

**Related:** [Connect your own phone system](https://pozy.ai/help/messaging/sip-trunks)