# Get help from the Pozy team

Source: https://pozy.ai/help/workspace/support

## Ask the team

1. Open **Support** in the sidebar.
2. Under **Ask the team**, type your question. For example: "Why did my Instagram post fail to publish?"
3. Choose **Add a post, account or request** to say which post, account or project it is about. Then we can look straight at it.
4. Choose **Send**. We reply by email.

Your questions from this device stay listed on the page, so you can find them again.

## Report a bug or ask for a feature

Under **Send feedback**:

1. Pick a **Type**: **Something is broken**, **Missing feature**, **Docs are wrong or unclear** or **Something else**.
2. Write a short **Summary** and add **Details**: what you did, what you expected and what happened.
3. Choose **Send feedback**. You get a reference number. If we need more, we email you.

## Is something down?

Check the [status page](https://pozy.ai/status) for uptime and incidents. The [changelog](https://pozy.ai/changelog) shows what shipped this week.

## Or ask your AI

> My scheduled LinkedIn post did not go out this morning. Check what happened and tell me the error.

Your AI can often find the reason itself, then retry the post. If it cannot, send the error to the team.

## Good to know

- **5 questions a day per workspace** through **Ask the team**. For more, or anything urgent, email support@pozy.ai.
- **Questions are free.** There is no charge for asking the team.
- **Security problem?** Email support@pozy.ai with "Security" in the subject. Never send a full password or key.
- **Answers you can find now:** many fixes are in this Help Center. Start with [Account health and reconnecting](https://pozy.ai/help/connections/health) when a post fails, or [Plans, channels and usage](https://pozy.ai/help/workspace/plans-and-usage) for billing questions.

**Related:** [What Pozy is](https://pozy.ai/help/getting-started/what-pozy-is) · [Developer docs](https://pozy.ai/docs)