Phone & voice · Calls

List all calls (unified history)

Returns all calls (unified history), one page at a time.

GEThttps://api.pozy.ai/v1/calls

listCalls

Request

Send your API key as Authorization: Bearer pz_live_.... Read-only keys can call it. Keys with the messages resource group disabled get 403 resource_group_disabled. Authentication

Query parameters

Name	Type	Notes
`channel`	string	One of `whatsapp`, `pstn`
`status`	string	One of `ringing`, `answered`, `ended`, `failed`
`direction`	string	One of `inbound`, `outbound`
`number`	string
`search`	string
`before`	string (date-time)
`limit`	integer	Default `50`1 to 200

Example

curl -X GET "https://api.pozy.ai/v1/calls?limit=50" \
  -H "Authorization: Bearer $POZY_API_KEY"

const res = await fetch("https://api.pozy.ai/v1/calls?limit=50", {
  headers: { Authorization: `Bearer ${process.env.POZY_API_KEY}` },
});
const data = await res.json();
if (!res.ok) throw new Error(data?.error ?? `Request failed with status ${res.status}`);
console.log(data);

import os
import requests

resp = requests.get(
    "https://api.pozy.ai/v1/calls",
    headers={"Authorization": f"Bearer {os.environ['POZY_API_KEY']}"},
    params={
        "limit": 50,
    },
    timeout=30,
)
resp.raise_for_status()
print(resp.json())

Response

200 on success

callsarray of object
34 child fields
- _idstring
- accountIdstring
- conversationIdstring
  Can be null.
- contactIdstring
  Can be null.
- channelstring
  One of whatsapp, pstn.
- directionstring
  One of inbound, outbound.
- fromstring
- tostring
- forwardTostring
  Can be null.
- greetingstring
  Can be null.
- statusstring
  One of ringing, answered, ended, failed.
- isVoicemailboolean
- amdboolean
- answeredMachineboolean
  Can be null.
- forwardCallerIdstring
  One of business, caller.
- recordingEnabledboolean
- transcriptionEnabledboolean
- transcriptionLanguagestring
  One of auto, en, es.
- startedAtstring (date-time)
- answeredAtstring (date-time)
  Can be null.
- endedAtstring (date-time)
  Can be null.
- transferredAtstring (date-time)
  Can be null.
- durationSecondsinteger
- endReasonstring
  One of hangup, no_answer, rejected, error.
- hangupCausestring
  Can be null.
- sipHangupCausestring
  Can be null.
- callErrorsarray of object
  2 child fields
  codeinteger
  messagestring
- recordingUrlstring
  Can be null.
- lastTranscriptSnippetstring
  Can be null.
- transcriptarray of object
  3 child fields
  textstring
  confidencenumber
  atstring (date-time)
- billingobject
  10 child fields
  metaMinutesnumber
  carrierSecondsnumber
  transcriptionSecondsnumber
  transcriptionCostUSDnumber
  metaCostUSDnumber
  carrierCostUSDnumber
  recordingCostUSDnumber
  billableCostUSDnumber
  totalCostUSDnumber
  currencystring
- createdAtstring (date-time)
- updatedAtstring (date-time)
- contactNamestring
nextCursorstring (date-time)
Can be null.

200 response

{
  "calls": [
    {
      "_id": "635d87e261ae344ef27fd1df",
      "accountId": "696e0b682d0a31188e7a2ba9",
      "conversationId": "6e525f3820fc636aa96d2ee9",
      "contactId": "642d31f43531ce7d44aa5013",
      "channel": "whatsapp",
      "direction": "inbound",
      "from": "+14155550123",
      "to": "+14155550123",
      "forwardTo": "string",
      "greeting": "string",
      "status": "ringing",
      "isVoicemail": true,
      "amd": true,
      "answeredMachine": true,
      "forwardCallerId": "business",
      "recordingEnabled": true,
      "transcriptionEnabled": true,
      "transcriptionLanguage": "auto",
      "startedAt": "2026-10-02T09:00:00.000Z",
      "answeredAt": "2026-10-02T09:00:00.000Z",
      "endedAt": "2026-10-02T09:00:00.000Z",
      "transferredAt": "2026-10-02T09:00:00.000Z",
      "durationSeconds": 1,
      "endReason": "hangup",
      "hangupCause": "string",
      "sipHangupCause": "string",
      "callErrors": [
        {
          "code": 1,
          "message": "Hello from Pozy"
        }
      ],
      "recordingUrl": "https://pozy.ai/media/example-1.jpg",
      "lastTranscriptSnippet": "string",
      "transcript": [
        {
          "text": "Hello from Pozy",
          "confidence": 12.5,
          "at": "2026-10-02T09:00:00.000Z"
        }
      ],
      "billing": {
        "metaMinutes": 12.5,
        "carrierSeconds": 12.5,
        "transcriptionSeconds": 12.5,
        "transcriptionCostUSD": 12.5,
        "metaCostUSD": 12.5,
        "carrierCostUSD": 12.5,
        "recordingCostUSD": 12.5,
        "billableCostUSD": 12.5,
        "totalCostUSD": 12.5,
        "currency": "USD"
      },
      "createdAt": "2026-10-02T09:00:00.000Z",
      "updatedAt": "2026-10-02T09:00:00.000Z",
      "contactName": "Acme"
    }
  ],
  "nextCursor": "2026-10-02T09:00:00.000Z"
}

Errors

Errors use one shape: { error, type, code, param?, details? }. The ones you are most likely to see here:

400	invalid_request_error	A parameter or body field is missing or invalid. `param` names it.
401	authentication_error	The API key is missing, revoked or expired.
403	permission_error	The key is scoped to other profiles or has this resource group disabled.
429	rate_limit_error	Too many requests this minute. Wait for `Retry-After` seconds.

Every code is listed in Errors.

More in Calls

GETGet a call (any channel)GETGet a call recording