Workspace · Support Assistant

List a thread's support answers

Returns a thread's support answers, one page at a time.

GEThttps://api.pozy.ai/v1/support/runs

listSupportAnswers

Request

Send your API key as Authorization: Bearer pz_live_.... Read-only keys can call it. Authentication

Query parameters

Name	Type	Notes
`threadId`required	string
`limit`	integer	Default `20`1 to 50
`cursor`	string

Example

curl -X GET "https://api.pozy.ai/v1/support/runs?threadId=60186572e25ff711298bf12e&limit=20" \
  -H "Authorization: Bearer $POZY_API_KEY"

const res = await fetch("https://api.pozy.ai/v1/support/runs?threadId=60186572e25ff711298bf12e&limit=20", {
  headers: { Authorization: `Bearer ${process.env.POZY_API_KEY}` },
});
const data = await res.json();
if (!res.ok) throw new Error(data?.error ?? `Request failed with status ${res.status}`);
console.log(data);

import os
import requests

resp = requests.get(
    "https://api.pozy.ai/v1/support/runs",
    headers={"Authorization": f"Bearer {os.environ['POZY_API_KEY']}"},
    params={
        "threadId": "60186572e25ff711298bf12e",
        "limit": 20,
    },
    timeout=30,
)
resp.raise_for_status()
print(resp.json())

Response

200 on success

runsarray of objectrequired
15 child fields
- runIdstringrequired
- threadIdstringrequired
- statusstringrequired
  One of queued, running, completed, needs_human, failed.
- stopReasonstringrequired
  One of answered, human_review, cost_cap, deadline, max_iterations, error, expired. Can be null.
- questionstringrequired
  Can be null.
- answerstringrequired
  Can be null.
- diagnosisobjectrequired
  One of:
  Support Run Diagnosis (5 fields)
  categorystringrequired
  One of account_connection, content_rejected, rate_limited, platform_issue, pozy_issue, billing, configuration, how_to, other.
  causestringrequired
  Can be null.
  fixStepsarray of stringrequired
  docsLinksarray of stringrequired
  whoMustActstringrequired
  One of integrator, end_user, pozy, platform, none.
- usageobjectrequired
  4 child fields
  inputTokensintegerrequired
  outputTokensintegerrequired
  cacheReadTokensintegerrequired
  cacheWriteTokensintegerrequired
- costUsdnumberrequired
- maxCostUsdnumberrequired
- createdAtstring (date-time)required
- startedAtstring (date-time)required
  Can be null.
- finishedAtstring (date-time)required
  Can be null.
- supportTicketobjectrequired
  Can be null.
  1 child field
  openedAtstring (date-time)required
- pollAfterSecondsinteger
nextCursorstringrequired
Can be null.

200 response

{
  "runs": [
    {
      "runId": "6e3431a916a6bb08fe30481d",
      "threadId": "60186572e25ff711298bf12e",
      "status": "queued",
      "stopReason": "answered",
      "question": "string",
      "answer": "string",
      "diagnosis": {
        "category": "account_connection",
        "cause": "string",
        "fixSteps": [
          "string"
        ],
        "docsLinks": [
          "string"
        ],
        "whoMustAct": "integrator"
      },
      "usage": {
        "inputTokens": 1,
        "outputTokens": 1,
        "cacheReadTokens": 1,
        "cacheWriteTokens": 1
      },
      "costUsd": 12.5,
      "maxCostUsd": 12.5,
      "createdAt": "2026-10-02T09:00:00.000Z",
      "startedAt": "2026-10-02T09:00:00.000Z",
      "finishedAt": "2026-10-02T09:00:00.000Z",
      "supportTicket": {
        "openedAt": "2026-10-02T09:00:00.000Z"
      },
      "pollAfterSeconds": 1
    }
  ],
  "nextCursor": "string"
}

Errors

Errors use one shape: { error, type, code, param?, details? }. The ones you are most likely to see here:

400	invalid_request_error	A parameter or body field is missing or invalid. `param` names it.
401	authentication_error	The API key is missing, revoked or expired.
403	permission_error	The key is scoped to other profiles or has this resource group disabled.
429	rate_limit_error	Too many requests this minute. Wait for `Retry-After` seconds.

Every code is listed in Errors.

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