Support
Stuck? We will help.
Most answers are in the docs. When they are not, write to us. A real person reads every message.
Email us
support@pozy.ai
We aim to reply within two working days. Include the request id from the error, the post id or the account, and what you expected to happen.
A post failed. What do I do?
Open the post in the dashboard. Each failed platform shows the reason in plain words and a retry button. If an account needs reconnecting, the dashboard says so.
An account shows “needs reconnect”.
The platform ended Pozy's access, often after a password change or a permissions update. Reconnect it from Connections; your scheduled posts stay in place.
Where do I find a request id?
Every API response has one, and the Logs page in the dashboard lists each request with its id, status and timing.
How do I cancel?
Disconnect accounts or close the workspace from billing settings. Billing stops from that day.