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For customer messaging

Answer customers on the channel they picked, from one inbox.

WhatsApp, Instagram, Messenger, SMS, iMessage and RCS conversations share one inbox and one API. Workflows answer the repeat questions and hand the rest to a person.

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Inbox · All accounts

Marta López

WhatsApp · +34 600 000 000

Example
Hi! Is the 7pm slot still free on Friday? We are four people.
It is. Shall I book it for four under Marta?
Yes please, thank you!
Read 19:04
Reply on WhatsApp…

The jobs

What it takes off your plate.

One queue for every channel
Each conversation shows the channel, the contact and the full history, wherever it started.
Automate the first reply
Workflows greet, qualify, collect details and hand off to a teammate when it matters.
Templates and broadcasts
Send approved WhatsApp templates and broadcasts with delivery status per person.
Your own numbers
Buy local numbers for SMS, calls and WhatsApp.

Getting set up

From signup to running.

  1. 1

    Connect channels

    WhatsApp Business, Instagram, Facebook Pages and your phone numbers.

  2. 2

    Build a welcome workflow

    Keyword triggers, conditions, a wait for reply and a hand-off step.

  3. 3

    Reply as a team

    Assign, label and archive in the dashboard, or sync to your helpdesk by webhook.

  4. 4

    Measure response times

    Inbox analytics show volume, response time and the busiest hours.

Reply in a conversation
curl https://api.pozy.ai/v1/inbox/conversations/conv_8f2c/messages \
  -H "Authorization: Bearer $POZY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "accountId": "acc_ig_01",
        "message": "Thanks! Your order ships tomorrow morning." }'

What it costs

The first 10,000 outbound messages each month are included. After that it is $1 per 10,000. Numbers, SMS and calls are billed at the rates on the pricing page.

Pricing and calculator

The products behind it

Unified inbox

DMs, comments and reviews in one place.

GET /v1/inbox/conversations· 43 ops

Direct messages

Send and receive DMs on every channel.

POST /v1/inbox/conversations/{id}/messages· 33 ops

Workflows

Visual conversation flows on any channel.

POST /v1/workflows· 44 ops

WhatsApp API

Templates, broadcasts, flows and inbox.

POST /v1/whatsapp/templates· 102 ops

SMS API

SMS and MMS from your own numbers.

POST /v1/sms/messages· 19 ops

Phone numbers

Local numbers for SMS, calls and WhatsApp.

GET /v1/phone-numbers/available· 49 ops

Common platforms

Connect your first 2 accounts free.

No trial clock, every feature on, and no card unless you connect X. Add more accounts when you are ready.

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