Measure your inbox

See how many messages come in, how fast you reply, when people write, and which accounts get the most conversations.

#Do it in the dashboard

Open Analytics, then Inbox.
At the top, pick a date range, a platform, a project or one account. You can also pick a message source, like Comment to DM or Team replies.
Read the top row: Received, Sent, Read, Conversations, Reply rate and Median first reply.
Scroll for the charts:
- Messages over time and By platform show your volume.
- Response time shows how long people waited for a reply.
- When messages happen is a grid of days and hours. It names your busiest hour.
- Where messages come from shows who or what sent each message.
At the bottom, Top accounts ranks your accounts by message volume. Conversations lists every conversation. Click one for its own breakdown.

Source	Means
From contacts	Messages people sent you
Team replies	Sent by a person from the Pozy inbox
Sent in the app	Sent from the platform's own app
Automations, Comment to DM, Sequences, Broadcasts	Sent by one of your automations
API	Sent by a tool your developer built

This tells you how much of your inbox your automations already handle.

How fast did we answer Instagram DMs last month? Give me our median reply time and our 3 busiest hours.

Response time is the gap between a message you received and the next reply in the same conversation. Messages nobody answered are left out. So check Reply rate too.
Look at the median and the p90 together. The p90 is the wait that 9 out of 10 replies beat. A few slow weekends hide behind a good median.
The busiest hours help you decide when someone should watch the inbox, and when a workflow should answer instead.
When you filter by source, response times and Where messages come from still cover every source.
An account you disconnected stays in Top accounts, so the totals still add up.
The date range can be up to 365 days.

Next: Track link clicks and watch a post

Related: One inbox for DMs · Comment-to-DM