Bring your own number
Move a number you already own at another phone company to Pozy. It keeps ringing for your customers, and you can use it for calls and WhatsApp.
Moving a number is called porting. It is free.
#What you need
- A signed Letter of Authorization from the person or business that owns the account.
- A recent invoice from your current phone company.
- Your account details there: the account holder, the person who signs, the account number and the service address.
- For US and Canadian mobiles, a transfer PIN. Your current phone company gives it to you.
#Where it works
| Country | What can move |
|---|---|
| United States, Canada | Most numbers. Some qualify for a fast port |
| United Kingdom | Mobiles move with a PAC code |
| Spain, Germany, France, Netherlands | Landline and national numbers. Not mobiles yet |
| Australia, Brazil | Landline and national numbers |
#Do it in the dashboard
- Open Phone and choose Port a number.
- Under Numbers to move, type each number on its own line, with the country code. Choose Check portability. This only checks. It creates nothing.
- Choose Start a port-in with the numbers that can move.
- Fill in Account at the current carrier and the Service address.
- Add the Letter of Authorization (signed) and the Recent invoice from the current carrier. Some countries ask for a few more details. They show up once you pick the country.
- Under Timing, pick a Preferred port date if you have one. For Port type, choose Full to move every number on the account, or Partial to move only these and keep the account open.
- Choose Submit port-in.
#Follow the order
Your request shows under Port-in orders:
- With the carrier: your current phone company is working on it.
- Date confirmed: the number moves on that date.
- Ported: done. The number is in your list.
- Needs attention: the carrier found a problem. Fix the details and it goes back in line.
US and Canadian ports usually take 1 to 2 weeks. Other countries can take several weeks.
#Or ask your AI
Check if +1 312 555 0190 can move to Pozy. Tell me how long it would take and which documents I need.
#Good to know
- Keep your old line active until the order says Ported. Cancelling it early can lose the number.
- The number bills its normal monthly price once it is live on Pozy.
- After the port, route its calls and connect it to WhatsApp.
- SMS can be turned on for numbers outside the US. US numbers cannot send SMS today.
- Some number types cannot be moved online. Pozy then shows a note. Contact support and the team moves it for you.
- You can cancel any order before it is ported. Drafts left alone for 14 days are cancelled.
Related: Buy a new number instead
Building with the API? The developer guide for this feature.