Get help from the Pozy team
Ask the people who build Pozy, report a bug or request a feature. A person reads every question and replies by email.
#Ask the team
- Open Support in the sidebar.
- Under Ask the team, type your question. For example: "Why did my Instagram post fail to publish?"
- Choose Add a post, account or request to say which post, account or project it is about. Then we can look straight at it.
- Choose Send. We reply by email.
Your questions from this device stay listed on the page, so you can find them again.
#Report a bug or ask for a feature
Under Send feedback:
- Pick a Type: Something is broken, Missing feature, Docs are wrong or unclear or Something else.
- Write a short Summary and add Details: what you did, what you expected and what happened.
- Choose Send feedback. You get a reference number. If we need more, we email you.
#Is something down?
Check the status page for uptime and incidents. The changelog shows what shipped this week.
#Or ask your AI
My scheduled LinkedIn post did not go out this morning. Check what happened and tell me the error.
Your AI can often find the reason itself, then retry the post. If it cannot, send the error to the team.
#Good to know
- 5 questions a day per workspace through Ask the team. For more, or anything urgent, email support@pozy.ai.
- Questions are free. There is no charge for asking the team.
- Security problem? Email support@pozy.ai with "Security" in the subject. Never send a full password or key.
- Answers you can find now: many fixes are in this Help Center. Start with Account health and reconnecting when a post fails, or Plans, channels and usage for billing questions.
Related: What Pozy is · Developer docs
Building with the API? The developer guide for this feature.