Post to Slack and answer messages
Connect a Slack channel, then post to it like any other account. Direct messages and mentions of the app show up in your Pozy inbox.
#Connect a channel
- Open Connections, then Accounts, and choose New connection.
- Pick the Profile (the project), then Slack.
- Sign in to Slack and approve the app.
- Pick the channel. One connected account is one channel. To post in several channels, connect each one.
Things that trip people up:
- Private channels do not show up until someone invites the app. In that channel, type /invite and choose the app.
- Admin approval. Some workspaces need an admin to approve new apps first.
- Slack may say the app "has not been reviewed by Slack". That is normal for apps outside the Slack Marketplace.
#Post to the channel
- Open Posts and choose Create post.
- Pick your Slack channel, with your other accounts if you want.
- Write the message and add up to 10 files.
- Choose Publish now, Schedule post or Add to queue.
You can edit or delete a message after it is published.
#Change the name and icon
In the Slack account's settings, under Bot identity, set a Display name and an Icon URL. Tick Apply to every channel of this Slack workspace to use them everywhere. Slack still shows a small APP badge next to the name.
#Messages in the inbox
The Inbox gets:
- direct messages to the app
- channel messages that @mention the app
- replies in threads the app is part of, including under your posts
- emoji reactions
Normal channel talk is not stored. The inbox starts on the day you connect, with no older history. You can also start a direct message with anyone in the workspace from New message.
#Or ask your AI
Post our release notes to the #announcements Slack channel tomorrow at 9:00. Post a shorter version on LinkedIn at the same time. Show me both first.
#Good to know
- A message can be up to 40,000 characters. Only messages under 4,000 characters can be edited later.
- Slack has no message analytics, so Pozy has no Slack numbers to show.
- File uploads follow your workspace's rules. A free Slack workspace has a storage cap.
- Sequences and broadcasts reach people who sent the app a direct message, not channel messages. Workflows do not run on Slack.
- Discord and Telegram are not available yet. They are coming soon.
Related: Create one post for every platform
Building with the API? The developer guide for this feature.