Reply to Google and Facebook reviews
Answer every review, good or bad, from one list.
#Do it in the dashboard
- Connect your Google Business profile or Facebook Page. See Connect your social accounts.
- Open Inbox, then Reviews.
- Open a review and reply.
#Or ask your AI
Reply to this week's Google reviews. Thank people by name, keep it under 2 sentences, and flag any negative review for me instead of answering it.
#Good to know
- To post updates and offers on your Google profile too, see Google Business posts.
- A reply is public. For an unhappy customer, a short public reply and a private follow-up usually work best.
Building with the API? The developer guide for this feature.