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Set up WhatsApp for your business

Connect a WhatsApp Business number to Pozy, or test first on the free sandbox. Then you reply, send templates and run broadcasts from one place.

#Do it in the dashboard

  1. Open WhatsApp and choose Connect WhatsApp.
  2. Pick where the number comes from:
    • Use a Pozy number: a number you bought in Pozy. It is already verified with Meta, so no code is asked.
    • Use my own number: you sign in with Meta, pick or create a WhatsApp Business Account and choose the number.
    • Connect with Meta credentials: for teams that already manage the number inside Meta. Skip it if that is not you.
  3. Pick the Profile (the project) the number belongs to.
  4. Answer How should the number run? (see the table below).
  5. Choose Continue to Meta, finish in Meta's window, and the number shows up in your list of senders.

#Cloud API only, or keep the app?

Choice What you get
Cloud API only Everything works: groups, calling and full speed. The number leaves the WhatsApp Business app.
Keep it in the WhatsApp Business app You scan a QR code with the app, and messages sync both ways. Sending is capped at 20 a second, and groups and calling are off.

Pozy numbers always connect as Cloud API only.

#Test first with the sandbox

The sandbox is a shared Pozy number for trying WhatsApp with your own phone. It is free.

  1. On the WhatsApp page, choose Sandbox.
  2. Type Your WhatsApp number and choose Activate.
  3. A test message arrives on your phone. Reply to it.
  4. For the next 7 days, your phone is a normal chat in the Inbox.

The sandbox has limits: one test phone at a time, 50 messages and 5 people a day, and one locked template. It is for testing, not for customers.

#Or ask your AI

Check my WhatsApp number. Tell me its quality rating, how many people it can message a day, and whether Meta flagged anything.

#Good to know

  • Only WhatsApp Business numbers can connect. A personal WhatsApp account cannot.
  • The 24-hour window. After a customer writes, you can reply with anything for 24 hours. After that, your first message must be an approved template.
  • Daily limit. A new number can start chats with 250 people a day. Meta raises the limit as the number builds a good history.
  • Pozy number or your own? A Pozy number can also take phone calls and send SMS. Your own number works for WhatsApp messages and WhatsApp calls only.
  • A Pozy number stays on the profile you bought it for. You can move it with Move to another profile in its settings.
  • To leave the WhatsApp Business app mode later, disconnect in the app (Settings > Account > Business Platform > Disconnect), then connect again as Cloud API only.
  • What it costs in Pozy. The number counts as one connected channel. Messages are included up to 10,000 a month, then $1 per 10,000.
  • What Meta bills. Meta charges template messages to your WhatsApp Business Account, not to Pozy. Add a payment method in Meta Business Suite.

Next: Templates and the 24-hour window

Building with the API? The developer guide for this feature.

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